Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect the information you provide directly — your name, phone number, delivery address, and email address (if given). We do not require you to create an account or log in to shop with us.

2. How We Use Your Information

We use the information you provide only to:

• Process and deliver your order
• Contact you about your order via WhatsApp, phone, or email
• Respond to questions, reviews, or support requests
• Improve our products and website experience

3. Payment Information

We do not store any payment card details on our servers. Cash on Delivery orders are settled at your doorstep. For Online Payment (bKash / Nagad / Rocket), payment is confirmed manually over WhatsApp — we never ask for your PIN or password.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your delivery details are shared only with our courier partners, solely to deliver your order to you.

5. Cookies & Analytics

We may use analytics tools (such as Google Analytics or Meta Pixel) to understand how visitors use our website, so we can improve it. These tools may use cookies but do not identify you personally.

6. Your Rights

You can ask us to review, correct, or delete any personal information we hold about you at any time by contacting us on WhatsApp or email below.

7. Contact Us

For any privacy-related questions, reach us at fragrederiva@protonmail.com or WhatsApp.